We're all in this together: Library faculty and staff and their reporting of electronic resource problems

Research output: Contribution to journalArticle


Libraries continue to shift budgets toward obtaining more electronic resources. Electronic resources can develop problems at any time when a library offers access. Staff collaboration is vital in ensuring availability to those resources. Partnering with areas in the library that work most closely with patrons can help share the load of the technical services staff that maintain such resources. At Milner Library, the authors observed anecdotally that faculty and staff had varying opinions toward reporting problems with electronic resources. The authors polled Milner's faculty and staff to identify factors that lead them to report problems.

Original languageEnglish (US)
Pages (from-to)124-143
Number of pages20
JournalJournal of Electronic Resources Librarianship
Issue number3
StatePublished - Jul 1 2010
Externally publishedYes



  • Database management
  • Departmental collaboration
  • Electronic resource management
  • Problem reporting
  • Seriels management
  • Technical services

ASJC Scopus subject areas

  • Information Systems
  • Library and Information Sciences

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