TY - GEN
T1 - Value of Autonomous Last-mile Delivery
T2 - 44th International Conference on Information Systems: Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies, ICIS 2023
AU - Wu, Lixia
AU - Li, Peng
AU - Han, Brian Rongqing
AU - Li, Meng
AU - Zhang, Yanan
N1 - Publisher Copyright:
© 2023 International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Hu. All Rights Reserved.
PY - 2023
Y1 - 2023
N2 - This paper provides the first empirical evidence of consumer responses to autonomous last-mile delivery using Alibaba’s recent implementation in Chinese university campuses as a case study. The study leverages customer-level data from three universities over three years, employing a difference-in-differences (DID) approach combined with dynamic matching to estimate the impact of autonomous delivery adoption on order quantities. The results reveal a significant increase in the number of orders following autonomous delivery adoption with a 21% growth. The efficiency and flexibility of autonomous vehicles reduce consumers’ travel costs, driving long-term usage and increased sales. However, the value of autonomous delivery diminishes when a fee is charged. The study contributes to our understanding of the value of autonomous last-mile delivery and its potential advantages over traditional courier delivery.
AB - This paper provides the first empirical evidence of consumer responses to autonomous last-mile delivery using Alibaba’s recent implementation in Chinese university campuses as a case study. The study leverages customer-level data from three universities over three years, employing a difference-in-differences (DID) approach combined with dynamic matching to estimate the impact of autonomous delivery adoption on order quantities. The results reveal a significant increase in the number of orders following autonomous delivery adoption with a 21% growth. The efficiency and flexibility of autonomous vehicles reduce consumers’ travel costs, driving long-term usage and increased sales. However, the value of autonomous delivery diminishes when a fee is charged. The study contributes to our understanding of the value of autonomous last-mile delivery and its potential advantages over traditional courier delivery.
KW - autonomous vehicles
KW - difference-in-differences
KW - Empirical operations
KW - last-mile delivery
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M3 - Conference contribution
AN - SCOPUS:85192512017
T3 - International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies"
BT - International Conference on Information Systems, ICIS 2023
PB - Association for Information Systems
Y2 - 10 December 2023 through 13 December 2023
ER -