Using computing to improve the quality team process: Some initial observations from the IRS-Minnesota project

Gerardine DeSanctis, Marshall Scott Poole, Howard Lewis, George Desharnais

Research output: Contribution to journalConference articlepeer-review


The Internal Revenue Service (IRS) and the University of Minnesota are conducting a multi-year study of GDSS use in small group meetings. This paper presents some initial findings on the extent and types of uses that quality teams are making of a GDSS in the IRS Manhattan District Office.

Original languageEnglish (US)
Article number184210
Pages (from-to)750-757
Number of pages8
JournalProceedings of the Annual Hawaii International Conference on System Sciences
StatePublished - 1991
Externally publishedYes
Event24th Annual Hawaii International Conference on System Sciences, HICSS 1991 - Kauai, United States
Duration: Jan 8 1991Jan 11 1991

ASJC Scopus subject areas

  • Engineering(all)

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