Users' reactions to CD-ROM: The penn state experience

Research output: Contribution to journalArticlepeer-review


Currently, many academic libraries own CD-ROM systems. Using a self-designed questionnaire, this study surveyed users of CD-ROMs for two two-week periods in the fall of 1989 and the spring of 1990. The results provided valuable information about who was using the systems; which systems were the most popular; how patrons perceived help available to them; what type of instruction they would desire; and what suggestions patrons had to offer to improve service to this technology. As academic libraries increasingly adopt new technologies, user surveys such as this one will provide important information to librarians about implementing services and procedures.

Original languageEnglish (US)
Pages (from-to)139-149
Number of pages11
JournalCollege and Research Libraries
Issue number2
StatePublished - Mar 1992
Externally publishedYes

ASJC Scopus subject areas

  • Library and Information Sciences


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