TY - GEN
T1 - Users of open source software? How do they get help?
AU - Singh, Vandana
AU - Twidale, Michael B.
AU - Nichols, David M.
PY - 2009
Y1 - 2009
N2 - A study was conducted across multiple open source software online technical help communities. This paper presents the types of discussions that occur, the types of questions asked and the type of responses that are given. The implications for socio-technical design are considered, exploring how help requests and discussions can be used to improve future help-giving, documentation and interface and functionality redesign.
AB - A study was conducted across multiple open source software online technical help communities. This paper presents the types of discussions that occur, the types of questions asked and the type of responses that are given. The implications for socio-technical design are considered, exploring how help requests and discussions can be used to improve future help-giving, documentation and interface and functionality redesign.
UR - http://www.scopus.com/inward/record.url?scp=78650760378&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=78650760378&partnerID=8YFLogxK
U2 - 10.1109/HICSS.2009.489
DO - 10.1109/HICSS.2009.489
M3 - Conference contribution
AN - SCOPUS:78650760378
SN - 9780769534503
T3 - Proceedings of the 42nd Annual Hawaii International Conference on System Sciences, HICSS
BT - Proceedings of the 42nd Annual Hawaii International Conference on System Sciences, HICSS
T2 - 42nd Annual Hawaii International Conference on System Sciences, HICSS
Y2 - 5 January 2009 through 9 January 2009
ER -