Users of open source software? How do they get help?

Vandana Singh, Michael B. Twidale, David M. Nichols

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

A study was conducted across multiple open source software online technical help communities. This paper presents the types of discussions that occur, the types of questions asked and the type of responses that are given. The implications for socio-technical design are considered, exploring how help requests and discussions can be used to improve future help-giving, documentation and interface and functionality redesign.

Original languageEnglish (US)
Title of host publicationProceedings of the 42nd Annual Hawaii International Conference on System Sciences, HICSS
DOIs
StatePublished - 2009
Event42nd Annual Hawaii International Conference on System Sciences, HICSS - Waikoloa, HI, United States
Duration: Jan 5 2009Jan 9 2009

Publication series

NameProceedings of the 42nd Annual Hawaii International Conference on System Sciences, HICSS

Other

Other42nd Annual Hawaii International Conference on System Sciences, HICSS
CountryUnited States
CityWaikoloa, HI
Period1/5/091/9/09

ASJC Scopus subject areas

  • Computer Science Applications
  • Information Systems

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