@inproceedings{c4920448c68740cea2610d262ccd7822,
title = "User friendly future: Applications of new information technology",
abstract = "This paper considers the clinic theme, {"}What Is User Friendly?{"} from a scientific and technical perspective. As Burch has observed in the introduction to a bibliography on computer ergonomics and user friendly design, the term user friendly is an anomaly as a technical term: {"}Most words borrowed from science enter the popular language stream long after their associated discoveries have become history. The term 'user friendly' is an exception to this rule; it became popular long before a scientific basis for 'user friendliness' had even been looked for.{"} The current emphasis on user friendliness is both market- and technology-driven. There is an interest in making computers more useful tools for people who are not computer specialists, thus expanding the potential user population; and there are new technological components that may be employed to make systems easier to use.",
author = "Smith, {Linda C}",
year = "1986",
language = "English (US)",
series = "Clinic on Library Applications of Data Processing",
publisher = "University of Illinois Urbana-Champaign",
editor = "Lancaster, {F W}",
booktitle = "What is User Friendly?",
address = "United States",
}