TY - GEN
T1 - User Experiences with Online Status Indicators
AU - Cobb, Camille
AU - Simko, Lucy
AU - Kohno, Tadayoshi
AU - Hiniker, Alexis
N1 - Publisher Copyright:
© 2020 ACM.
PY - 2020/4/21
Y1 - 2020/4/21
N2 - Online status indicators (OSIs) improve online communication by helping users convey and assess availability, but they also let users infer potentially sensitive information about one another. We surveyed 200 smartphone users to understand the extent to which users are aware of information shared via OSIs and the extent to which this shapes their behavior. Despite familiarity with OSIs, participants misunderstand many aspects of OSIs, and they describe carefully curating and seeking to control their self-presentation via OSIs. Some users further report leveraging OSI-conveyed information for problematic and malicious purposes. Drawing on existing constructs of app dependence (i.e., when users contort their behavior to meet an app's demands) and app enablement (i.e., when apps enable users to engage in behaviors they feel good about), we demonstrate that current OSI design patterns promote app dependence, and we call for a shift toward OSI designs that are more enabling for users.
AB - Online status indicators (OSIs) improve online communication by helping users convey and assess availability, but they also let users infer potentially sensitive information about one another. We surveyed 200 smartphone users to understand the extent to which users are aware of information shared via OSIs and the extent to which this shapes their behavior. Despite familiarity with OSIs, participants misunderstand many aspects of OSIs, and they describe carefully curating and seeking to control their self-presentation via OSIs. Some users further report leveraging OSI-conveyed information for problematic and malicious purposes. Drawing on existing constructs of app dependence (i.e., when users contort their behavior to meet an app's demands) and app enablement (i.e., when apps enable users to engage in behaviors they feel good about), we demonstrate that current OSI design patterns promote app dependence, and we call for a shift toward OSI designs that are more enabling for users.
KW - mobile apps
KW - online status
KW - privacy
KW - social computing
UR - http://www.scopus.com/inward/record.url?scp=85091267433&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85091267433&partnerID=8YFLogxK
U2 - 10.1145/3313831.3376240
DO - 10.1145/3313831.3376240
M3 - Conference contribution
AN - SCOPUS:85091267433
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2020 - Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
T2 - 2020 ACM CHI Conference on Human Factors in Computing Systems, CHI 2020
Y2 - 25 April 2020 through 30 April 2020
ER -