Abstract
A human-systems perspective is a fruitful approach to understanding home health care because it emphasizes major individual components of the system - persons, equipment/technology, tasks, and environments - as well as the interaction between these components. The goal of this research was to apply a human-system perspective to consider the capabilities and limitations of the persons, in relation to the demands of the tasks and equipment/technology in home health care. Identification of challenges and mismatches between the person(s) capabilities and the demands of providing care provide guidance for human factors interventions. A qualitative study was conducted with 8 home health Certified Nursing Assistants and 8 home health Registered Nurses interviewed about challenges they encounter in their jobs. A systematic categorization of the challenges the care providers reported was conducted and human factors recommendations were proposed in response, to improve home health. The challenges inform a human-systems model of home health care.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 1687-1699 |
| Number of pages | 13 |
| Journal | Applied Ergonomics |
| Volume | 45 |
| Issue number | 6 |
| DOIs | |
| State | Published - Nov 2014 |
| Externally published | Yes |
Keywords
- Healthcare
- Human factors
- Human-systems
ASJC Scopus subject areas
- Human Factors and Ergonomics
- Physical Therapy, Sports Therapy and Rehabilitation
- Safety, Risk, Reliability and Quality
- Engineering (miscellaneous)