Translation as (Re)mediation: How Ethnic Community-Based Organizations Negotiate Legitimacy

Cella M. Sum, Anh Ton Tran, Jessica Lin, Rachel Kuo, Cynthia L. Bennett, Christina Harrington, Sarah E. Fox

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Ethnic community-based organizations (CBOs) play an essential role in supporting the wellbeing of immigrants and refugees. CBO workers often act as linguistic and cultural translators between communities, government, and health and social service systems. However, resource constraints, technological barriers, and pressures to be data-driven require workers to perform additional forms of translation to ensure their organizations' survival. Drawing on 16 interviews with members of 7 Asian American and Pacific Islander CBOs, we examine opportunities and barriers concerning their technology-mediated work practices. We identify two circumstances where CBO workers perform translation: (1) as legitimacy work to build trust with funders and communities, and (2) as (re)mediation in attending to technological barriers and resisting hegemonic systems that treat their communities as "other."By unpacking the politics of translation work across these sites, we position CBO workers as a critical source for HCI research and practice as it seeks to support community wellbeing.

Original languageEnglish (US)
Title of host publicationCHI 2023 - Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450394215
DOIs
StatePublished - Apr 19 2023
Event2023 CHI Conference on Human Factors in Computing Systems, CHI 2023 - Hamburg, Germany
Duration: Apr 23 2023Apr 28 2023

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Conference

Conference2023 CHI Conference on Human Factors in Computing Systems, CHI 2023
Country/TerritoryGermany
CityHamburg
Period4/23/234/28/23

Keywords

  • AAPI
  • Translation work
  • diaspora
  • ethnic community-based organizations
  • legitimacy work
  • migrant
  • remediation

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design
  • Software

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