Training novices on hierarchical task analysis

Sarah K. Felipe, Anne E. Adams, Wendy A. Rogers, Arthur D. Fisk

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Understanding how best to provide training for task analysis remains unspecified. This study examined how different training methods affect knowledge acquisition, focusing on content learned and errors made by novices in the initial phase of learning Hierarchical Task Analysis (HTA). Participants were assigned to one of three types of declarative instructions: procedures, decision/actions, and concept map, which were representative of different types of diagrams (matrix, network, hierarchy). After instructions, participants performed task analyses of five different tasks. Questionnaire data (declarative knowledge) and task analyses (procedural knowledge) were coded on five criteria: hierarchical representation, stating high-level goal, stating plan, stating subgoals, and satisfaction criteria. Results indicated that various aspects of the task analyses were influenced more by the nature of the task than the differences in training material at this early stage of learning. Participants recognized the importance of mentioning the high-level goal, redescribing goals into subgoals, and the plan. However, the hierarchical aspect and considering satisfaction criteria were not prevalent in either recall test or the task analyses produced. Participants in the concept map condition did identify a larger number of subgoals, but further studies are needed to understand this effect. This study informs research about various types of diagrams that are useful for training and adds to the literature on training HTA itself.

Original languageEnglish (US)
Title of host publication54th Human Factors and Ergonomics Society Annual Meeting 2010, HFES 2010
Pages2005-2009
Number of pages5
DOIs
StatePublished - Dec 1 2010
Externally publishedYes
Event54th Human Factors and Ergonomics Society Annual Meeting 2010, HFES 2010 - San Francisco, CA, United States
Duration: Sep 27 2010Oct 1 2010

Publication series

NameProceedings of the Human Factors and Ergonomics Society
Volume3
ISSN (Print)1071-1813

Other

Other54th Human Factors and Ergonomics Society Annual Meeting 2010, HFES 2010
CountryUnited States
CitySan Francisco, CA
Period9/27/1010/1/10

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ASJC Scopus subject areas

  • Human Factors and Ergonomics

Cite this

Felipe, S. K., Adams, A. E., Rogers, W. A., & Fisk, A. D. (2010). Training novices on hierarchical task analysis. In 54th Human Factors and Ergonomics Society Annual Meeting 2010, HFES 2010 (pp. 2005-2009). (Proceedings of the Human Factors and Ergonomics Society; Vol. 3). https://doi.org/10.1518/107118110X12829370263926