Towards Successful Deployment of Wellbeing Sensing Technologies: Identifying Misalignments across Contextual Boundaries

Jina Suh, Javier Hernandez, Koustuv Saha, Kathy Dixon, Mehrab Bin Morshed, Esther Howe, Anna Kawakami, Mary Czerwinski

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Affective computing technologies have emerged as promising tools for supporting mental health and wellbeing but face deployment challenges in work and nonwork contexts due to misalignments in boundary preferences, data ownership, values and incentives, wellbeing definitions, and power dynamics. This paper presents a case study on the deployment of a just-in-time emotional support agent in the workplace, highlighting the five categories of misalignments that undermine the successful deployment of personal mental health support systems across these contextual boundaries. The identification and analysis of these misalignments contributes to a deeper understanding of the complexities and challenges faced when implementing affective computing systems for holistic mental health support. By emphasizing the importance of considering these misalignments in future research and development, this paper aims to contribute to the ongoing discourse on the effective and ethical deployment of affective computing technologies across work and nonwork contexts.

Original languageEnglish (US)
Title of host publication2023 11th International Conference on Affective Computing and Intelligent Interaction Workshops and Demos, ACIIW 2023
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9798350327458
DOIs
StatePublished - 2023
Event11th International Conference on Affective Computing and Intelligent Interaction Workshops and Demos, ACIIW 2023 - Cambridge, United States
Duration: Sep 10 2023Sep 13 2023

Publication series

Name2023 11th International Conference on Affective Computing and Intelligent Interaction Workshops and Demos, ACIIW 2023

Conference

Conference11th International Conference on Affective Computing and Intelligent Interaction Workshops and Demos, ACIIW 2023
Country/TerritoryUnited States
CityCambridge
Period9/10/239/13/23

Keywords

  • context
  • deployment
  • sensing
  • wellbeing
  • workplace

ASJC Scopus subject areas

  • Artificial Intelligence
  • Computer Science Applications
  • Computer Vision and Pattern Recognition
  • Human-Computer Interaction
  • Media Technology
  • Cognitive Neuroscience

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