The Techniques and Benefits of Observation Inspired Customer Service.

Jim Hahn

The Techniques and Benefits of Observation Inspired Customer Service.

Jim Hahn

University Library

Research output: Contribution to journal › Article › peer-review

Abstract

This article focuses on the benefits of customer service for library assistants and users. Observing the patrons is one way to improve customer service.

Original language	English (US)
Pages (from-to)	14
Number of pages	1
Journal	Library Mosaics
Volume	16
Issue number	4
State	Published - Jul 1 2005

Keywords

CUSTOMER services
CUSTOMER relations
LIBRARY users
LIBRARIANS
PERSONALITY
CONVERSATION

Library availability

Discover UIUC Full Text

Cite this

@article{b7adb3ba2e274c67a5fca0e55952fe12,

title = "The Techniques and Benefits of Observation Inspired Customer Service.",

abstract = "This article focuses on the benefits of customer service for library assistants and users. Observing the patrons is one way to improve customer service.",

keywords = "CUSTOMER services, CUSTOMER relations, LIBRARY users, LIBRARIANS, PERSONALITY, CONVERSATION",

author = "Jim Hahn",

year = "2005",

month = jul,

day = "1",

language = "English (US)",

volume = "16",

pages = "14",

journal = "Library Mosaics",

issn = "1054-9676",

number = "4",

}

TY - JOUR

T1 - The Techniques and Benefits of Observation Inspired Customer Service.

AU - Hahn, Jim

PY - 2005/7/1

Y1 - 2005/7/1

N2 - This article focuses on the benefits of customer service for library assistants and users. Observing the patrons is one way to improve customer service.

AB - This article focuses on the benefits of customer service for library assistants and users. Observing the patrons is one way to improve customer service.

KW - CUSTOMER services

KW - CUSTOMER relations

KW - LIBRARY users

KW - LIBRARIANS

KW - PERSONALITY

KW - CONVERSATION

M3 - Article

SN - 1054-9676

VL - 16

SP - 14

JO - Library Mosaics

JF - Library Mosaics

IS - 4

ER -