@inbook{095b87601a6047e5ac9d96151f265a33,
title = "The Role of Apology in Negotiation",
keywords = "Negotiation in business, F{\"o}rlikning, Negociaci{\'o}n en los negocios, Aff{\"a}rsf{\"o}rhandlingar, United States, Dispute resolution (Law), Resoluci{\'o}n de disputas (Derecho), F{\"o}rhandlingsteknik",
author = "Robbennolt, {Jennifer Kirkpatrick}",
note = "Includes bibliographical references and index",
year = "2006",
language = "English (US)",
isbn = "1590315456",
pages = "425--434",
booktitle = "The negotiator's fieldbook",
publisher = "American Bar Association, Section of Dispute Resolution",
}