The Influence of Emotional Support Quality on Advice Evaluation and Outcomes

Erina L. MacGeorge, Lisa M. Guntzviller, Kellie S. Brisini, Loren C. Bailey, Sara K. Salmon, Kaytiann Severen, Sara E. Branch, Helen M. Lillie, Cynthia K. Lindley, Rebekah G. Pastor, Ryan D. Cummings

Research output: Contribution to journalArticle

Abstract

This study extends theories of advice and emotional support by examining how emotional support provided during an interaction influences the evaluation of advice received during that interaction. Participants (n = 228) discussed a current problem with a friend, completing measures of advisor characteristics prior to the interaction, and assessments of advice messages and outcomes immediately after. Transcripts were coded for the quality (verbal person centeredness) of emotional support provided. Emotional support quality influenced advice outcomes through recipients’ perceptions of advice politeness and content. The findings recommend improvements to theory and research on advice, emotional support, and supportive interaction.

Original languageEnglish (US)
Pages (from-to)80-96
Number of pages17
JournalCommunication Quarterly
Volume65
Issue number1
DOIs
StatePublished - Jan 1 2017

Keywords

  • Advice
  • Emotional Support
  • Person-Centered Comforting
  • Supportive Communication

ASJC Scopus subject areas

  • Communication

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  • Cite this

    MacGeorge, E. L., Guntzviller, L. M., Brisini, K. S., Bailey, L. C., Salmon, S. K., Severen, K., Branch, S. E., Lillie, H. M., Lindley, C. K., Pastor, R. G., & Cummings, R. D. (2017). The Influence of Emotional Support Quality on Advice Evaluation and Outcomes. Communication Quarterly, 65(1), 80-96. https://doi.org/10.1080/01463373.2016.1176945