Abstract
Objective. To examine the benefits of a high-performance work environment (HPWE) for employees, patients, and hospitals. Study Setting Forty-five adult, medical-surgical units in nine hospitals in upstate New York. Study Design Cross-sectional study. Data Collection Surveys were collected from 1,527 unit-based hospital providers (68.5 percent response rate). Hospitals provided unit turnover and patient data (16,459 discharge records and 2,920 patient surveys). Principal Findings HPWE, as perceived by multiple occupational groups on a unit, is significantly associated with desirable work processes, retention indicators, and care quality. Conclusion Our findings underscore the potential benefits for providers, patients, and health care organizations of designing work environments that value and support a broad range of employees as having essential contributions to make to the care process and their organizations.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 319-332 |
| Number of pages | 14 |
| Journal | Health Services Research |
| Volume | 48 |
| Issue number | 1 |
| DOIs | |
| State | Published - Feb 1 2013 |
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Keywords
- Acute inpatient care
- health care organizations and systems
- high performance work systems
- management practices
- organizational behavior
- patient assessment/satisfaction
- quality of care/patient safety (measurement)
- work environment
ASJC Scopus subject areas
- Health Policy
Cite this
The importance of a high-performance work environment in hospitals. / Weinberg, Dana Beth; Avgar, Ariel Chanan; Sugrue, Noreen M.; Cooney-Miner, Dianne.
In: Health Services Research, Vol. 48, No. 1, 01.02.2013, p. 319-332.Research output: Contribution to journal › Review article
}
TY - JOUR
T1 - The importance of a high-performance work environment in hospitals
AU - Weinberg, Dana Beth
AU - Avgar, Ariel Chanan
AU - Sugrue, Noreen M.
AU - Cooney-Miner, Dianne
PY - 2013/2/1
Y1 - 2013/2/1
N2 - Objective. To examine the benefits of a high-performance work environment (HPWE) for employees, patients, and hospitals. Study Setting Forty-five adult, medical-surgical units in nine hospitals in upstate New York. Study Design Cross-sectional study. Data Collection Surveys were collected from 1,527 unit-based hospital providers (68.5 percent response rate). Hospitals provided unit turnover and patient data (16,459 discharge records and 2,920 patient surveys). Principal Findings HPWE, as perceived by multiple occupational groups on a unit, is significantly associated with desirable work processes, retention indicators, and care quality. Conclusion Our findings underscore the potential benefits for providers, patients, and health care organizations of designing work environments that value and support a broad range of employees as having essential contributions to make to the care process and their organizations.
AB - Objective. To examine the benefits of a high-performance work environment (HPWE) for employees, patients, and hospitals. Study Setting Forty-five adult, medical-surgical units in nine hospitals in upstate New York. Study Design Cross-sectional study. Data Collection Surveys were collected from 1,527 unit-based hospital providers (68.5 percent response rate). Hospitals provided unit turnover and patient data (16,459 discharge records and 2,920 patient surveys). Principal Findings HPWE, as perceived by multiple occupational groups on a unit, is significantly associated with desirable work processes, retention indicators, and care quality. Conclusion Our findings underscore the potential benefits for providers, patients, and health care organizations of designing work environments that value and support a broad range of employees as having essential contributions to make to the care process and their organizations.
KW - Acute inpatient care
KW - health care organizations and systems
KW - high performance work systems
KW - management practices
KW - organizational behavior
KW - patient assessment/satisfaction
KW - quality of care/patient safety (measurement)
KW - work environment
UR - http://www.scopus.com/inward/record.url?scp=84872277393&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84872277393&partnerID=8YFLogxK
U2 - 10.1111/j.1475-6773.2012.01438.x
DO - 10.1111/j.1475-6773.2012.01438.x
M3 - Review article
C2 - 22716770
AN - SCOPUS:84872277393
VL - 48
SP - 319
EP - 332
JO - Health Services Research
JF - Health Services Research
SN - 0017-9124
IS - 1
ER -