The importance of a high-performance work environment in hospitals

Dana Beth Weinberg, Ariel Chanan Avgar, Noreen M. Sugrue, Dianne Cooney-Miner

Research output: Contribution to journalReview article

Abstract

Objective. To examine the benefits of a high-performance work environment (HPWE) for employees, patients, and hospitals. Study Setting Forty-five adult, medical-surgical units in nine hospitals in upstate New York. Study Design Cross-sectional study. Data Collection Surveys were collected from 1,527 unit-based hospital providers (68.5 percent response rate). Hospitals provided unit turnover and patient data (16,459 discharge records and 2,920 patient surveys). Principal Findings HPWE, as perceived by multiple occupational groups on a unit, is significantly associated with desirable work processes, retention indicators, and care quality. Conclusion Our findings underscore the potential benefits for providers, patients, and health care organizations of designing work environments that value and support a broad range of employees as having essential contributions to make to the care process and their organizations.

Original languageEnglish (US)
Pages (from-to)319-332
Number of pages14
JournalHealth Services Research
Volume48
Issue number1
DOIs
StatePublished - Feb 1 2013

Fingerprint

Hospital Units
Occupational Groups
Quality of Health Care
Patient Care
Cross-Sectional Studies
Health
Surveys and Questionnaires

Keywords

  • Acute inpatient care
  • health care organizations and systems
  • high performance work systems
  • management practices
  • organizational behavior
  • patient assessment/satisfaction
  • quality of care/patient safety (measurement)
  • work environment

ASJC Scopus subject areas

  • Health Policy

Cite this

Weinberg, D. B., Avgar, A. C., Sugrue, N. M., & Cooney-Miner, D. (2013). The importance of a high-performance work environment in hospitals. Health Services Research, 48(1), 319-332. https://doi.org/10.1111/j.1475-6773.2012.01438.x

The importance of a high-performance work environment in hospitals. / Weinberg, Dana Beth; Avgar, Ariel Chanan; Sugrue, Noreen M.; Cooney-Miner, Dianne.

In: Health Services Research, Vol. 48, No. 1, 01.02.2013, p. 319-332.

Research output: Contribution to journalReview article

Weinberg, DB, Avgar, AC, Sugrue, NM & Cooney-Miner, D 2013, 'The importance of a high-performance work environment in hospitals', Health Services Research, vol. 48, no. 1, pp. 319-332. https://doi.org/10.1111/j.1475-6773.2012.01438.x
Weinberg, Dana Beth ; Avgar, Ariel Chanan ; Sugrue, Noreen M. ; Cooney-Miner, Dianne. / The importance of a high-performance work environment in hospitals. In: Health Services Research. 2013 ; Vol. 48, No. 1. pp. 319-332.
@article{b66f706c12b94978ac75114219e08f00,
title = "The importance of a high-performance work environment in hospitals",
abstract = "Objective. To examine the benefits of a high-performance work environment (HPWE) for employees, patients, and hospitals. Study Setting Forty-five adult, medical-surgical units in nine hospitals in upstate New York. Study Design Cross-sectional study. Data Collection Surveys were collected from 1,527 unit-based hospital providers (68.5 percent response rate). Hospitals provided unit turnover and patient data (16,459 discharge records and 2,920 patient surveys). Principal Findings HPWE, as perceived by multiple occupational groups on a unit, is significantly associated with desirable work processes, retention indicators, and care quality. Conclusion Our findings underscore the potential benefits for providers, patients, and health care organizations of designing work environments that value and support a broad range of employees as having essential contributions to make to the care process and their organizations.",
keywords = "Acute inpatient care, health care organizations and systems, high performance work systems, management practices, organizational behavior, patient assessment/satisfaction, quality of care/patient safety (measurement), work environment",
author = "Weinberg, {Dana Beth} and Avgar, {Ariel Chanan} and Sugrue, {Noreen M.} and Dianne Cooney-Miner",
year = "2013",
month = "2",
day = "1",
doi = "10.1111/j.1475-6773.2012.01438.x",
language = "English (US)",
volume = "48",
pages = "319--332",
journal = "Health Services Research",
issn = "0017-9124",
publisher = "Wiley-Blackwell",
number = "1",

}

TY - JOUR

T1 - The importance of a high-performance work environment in hospitals

AU - Weinberg, Dana Beth

AU - Avgar, Ariel Chanan

AU - Sugrue, Noreen M.

AU - Cooney-Miner, Dianne

PY - 2013/2/1

Y1 - 2013/2/1

N2 - Objective. To examine the benefits of a high-performance work environment (HPWE) for employees, patients, and hospitals. Study Setting Forty-five adult, medical-surgical units in nine hospitals in upstate New York. Study Design Cross-sectional study. Data Collection Surveys were collected from 1,527 unit-based hospital providers (68.5 percent response rate). Hospitals provided unit turnover and patient data (16,459 discharge records and 2,920 patient surveys). Principal Findings HPWE, as perceived by multiple occupational groups on a unit, is significantly associated with desirable work processes, retention indicators, and care quality. Conclusion Our findings underscore the potential benefits for providers, patients, and health care organizations of designing work environments that value and support a broad range of employees as having essential contributions to make to the care process and their organizations.

AB - Objective. To examine the benefits of a high-performance work environment (HPWE) for employees, patients, and hospitals. Study Setting Forty-five adult, medical-surgical units in nine hospitals in upstate New York. Study Design Cross-sectional study. Data Collection Surveys were collected from 1,527 unit-based hospital providers (68.5 percent response rate). Hospitals provided unit turnover and patient data (16,459 discharge records and 2,920 patient surveys). Principal Findings HPWE, as perceived by multiple occupational groups on a unit, is significantly associated with desirable work processes, retention indicators, and care quality. Conclusion Our findings underscore the potential benefits for providers, patients, and health care organizations of designing work environments that value and support a broad range of employees as having essential contributions to make to the care process and their organizations.

KW - Acute inpatient care

KW - health care organizations and systems

KW - high performance work systems

KW - management practices

KW - organizational behavior

KW - patient assessment/satisfaction

KW - quality of care/patient safety (measurement)

KW - work environment

UR - http://www.scopus.com/inward/record.url?scp=84872277393&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84872277393&partnerID=8YFLogxK

U2 - 10.1111/j.1475-6773.2012.01438.x

DO - 10.1111/j.1475-6773.2012.01438.x

M3 - Review article

VL - 48

SP - 319

EP - 332

JO - Health Services Research

JF - Health Services Research

SN - 0017-9124

IS - 1

ER -