The Effects of Process Characteristics on the Value of B2B E-Procurement

Chandrasekar Subramaniam, Michael J. Shaw

Research output: Contribution to journalArticlepeer-review


Even as more organizations are moving towards implementing Web-based B2B procurement solutions, they are unsure of the real benefits of the Web. In other words, what is the value of B2B e-procurement to an organization and how to measure this value? What factors affect this value? In this paper, we discuss an evaluation framework to determine the value of B2B e-procurement and the effect of process characteristics on the value. We use an empirical study to highlight the different value created by different procurement types. We then develop a more comprehensive economic model to capture the additional effects of demand volume and process complexity. The integration of theoretical and empirical approaches provides a strong foundation to develop and evaluate useful adoption strategies for B2B e-procurement.
Original languageEnglish (US)
Pages (from-to)161-180
JournalInformation Technology and Management
Issue number1/2
StatePublished - Jan 1 2004


  • value of B2B e-procurement
  • measurement of value
  • process types


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