The effects of automation reliability and experience on attention in a computer environment

Ralph H. Cullen, Wendy A. Rogers, Arthur D. Fisk

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Computer environments are often complex and require operators to work on multiple tasks at once. Diagnostic automation is purported to help by telling the operator when and where to look, but imperfect reliability and the question of experience with the system provide an open question to research. In this study, we asked 60 participants to interact with a multiple-task computer system representative of the demands of work to test whether experience with the automation would change the way participants allocated their attention between the tasks and efficiency in interacting with the system. We found that highly reliable automation provided not only an overall benefit but an improvement with experience. Less reliable automation provided an overall benefit but no additional gains with experience. The reliability of diagnostic automation in computer applications, then, should be designed with consideration for reliability; only at greater levels will experience with the system provide additional benefits.

Original languageEnglish (US)
Title of host publicationProceedings of the Human Factors and Ergonomics Society 56th Annual Meeting, HFES 2012
Pages511-515
Number of pages5
DOIs
StatePublished - Dec 1 2012
Externally publishedYes
EventProceedings of the Human Factors and Ergonomics Society 56th Annual Meeting, HFES 2012 - Boston, MA, United States
Duration: Oct 22 2012Oct 26 2012

Publication series

NameProceedings of the Human Factors and Ergonomics Society
ISSN (Print)1071-1813

Other

OtherProceedings of the Human Factors and Ergonomics Society 56th Annual Meeting, HFES 2012
CountryUnited States
CityBoston, MA
Period10/22/1210/26/12

ASJC Scopus subject areas

  • Human Factors and Ergonomics

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  • Cite this

    Cullen, R. H., Rogers, W. A., & Fisk, A. D. (2012). The effects of automation reliability and experience on attention in a computer environment. In Proceedings of the Human Factors and Ergonomics Society 56th Annual Meeting, HFES 2012 (pp. 511-515). (Proceedings of the Human Factors and Ergonomics Society). https://doi.org/10.1177/1071181312561106