Community informatics research examines how people in their everyday lives, in civil society, are navigating the information revolution. An empirical study is underway in Chicago, USA, of the process whereby public library patrons get help with using computers and the internet. This involves the public library providing 1) networked public access computers and 2) helping staff called CyberNavigators. The focus here is on the latter, and four key findings have emerged. First, the process of getting help from a CyberNavigator is a particular instance of a central process in the information society that we call the'informatics moment.' Second, this informatics moment entails four types of digital literacy work. Third, social capital is a critical contributing factor. And finally, by means of this informatics moment and the staffing arrangement that has evolved to support it, the conscious invention of the branch public library of the future is underway.