The cybernavigators of Chicago public library and the'informatics moment'

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Community informatics research examines how people in their everyday lives, in civil society, are navigating the information revolution. An empirical study is underway in Chicago, USA, of the process whereby public library patrons get help with using computers and the internet. This involves the public library providing 1) networked public access computers and 2) helping staff called CyberNavigators. The focus here is on the latter, and four key findings have emerged. First, the process of getting help from a CyberNavigator is a particular instance of a central process in the information society that we call the'informatics moment.' Second, this informatics moment entails four types of digital literacy work. Third, social capital is a critical contributing factor. And finally, by means of this informatics moment and the staffing arrangement that has evolved to support it, the conscious invention of the branch public library of the future is underway.

Original languageEnglish (US)
Title of host publicationProceedings of the 2011 iConference
Subtitle of host publicationInspiration, Integrity, and Intrepidity, iConference 2011
Pages472-477
Number of pages6
DOIs
StatePublished - Mar 18 2011
Event6th Annual Conference on 2011 iConference: Inspiration, Integrity, and Intrepidity, iConference 2011 - Seattle, WA, United States
Duration: Feb 8 2011Feb 11 2011

Publication series

NameACM International Conference Proceeding Series

Other

Other6th Annual Conference on 2011 iConference: Inspiration, Integrity, and Intrepidity, iConference 2011
Country/TerritoryUnited States
CitySeattle, WA
Period2/8/112/11/11

Keywords

  • Agency
  • Civil society
  • Community informatics
  • Helpseeking
  • Information society
  • Public library
  • Social capital

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Vision and Pattern Recognition
  • Computer Networks and Communications

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