@inproceedings{4bee51b93d27405b81e28b243fc25f81,
title = "The confusion of crowds: Non-dyadic help interactions",
abstract = "Help-giving interactions in open source technical support often involve more people than the conventional help-giver help-seeker pair. Contributions include lightweight but useful me-too contributions from fellow help-seekers. Problems with the reuse of help documentation may be resolved by contextualized discussions, and those discussions themselves are found to be substantially reused.",
keywords = "Help-giving, Open source software",
author = "Vandana Singh and Twidale, {Michael B.}",
year = "2008",
doi = "10.1145/1460563.1460670",
language = "English (US)",
isbn = "9781605580074",
series = "Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW",
pages = "699--702",
booktitle = "CSCW 08 - Conference Proceedings, 2008 ACM Conference on Computer Supported Cooperative Work",
note = "2008 ACM Conference on Computer Supported Cooperative Work, CSCW 08 ; Conference date: 08-11-2008 Through 12-11-2008",
}