TY - GEN
T1 - The confusion of crowds
T2 - 2008 ACM Conference on Computer Supported Cooperative Work, CSCW 08
AU - Singh, Vandana
AU - Twidale, Michael Bernard
PY - 2008/12/1
Y1 - 2008/12/1
N2 - Help-giving interactions in open source technical support often involve more people than the conventional help-giver help-seeker pair. Contributions include lightweight but useful me-too contributions from fellow help-seekers. Problems with the reuse of help documentation may be resolved by contextualized discussions, and those discussions themselves are found to be substantially reused.
AB - Help-giving interactions in open source technical support often involve more people than the conventional help-giver help-seeker pair. Contributions include lightweight but useful me-too contributions from fellow help-seekers. Problems with the reuse of help documentation may be resolved by contextualized discussions, and those discussions themselves are found to be substantially reused.
KW - Help-giving
KW - Open source software
UR - http://www.scopus.com/inward/record.url?scp=77950805359&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=77950805359&partnerID=8YFLogxK
U2 - 10.1145/1460563.1460670
DO - 10.1145/1460563.1460670
M3 - Conference contribution
AN - SCOPUS:77950805359
SN - 9781605580074
T3 - Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW
SP - 699
EP - 702
BT - CSCW 08 - Conference Proceedings, 2008 ACM Conference on Computer Supported Cooperative Work
Y2 - 8 November 2008 through 12 November 2008
ER -