Tele-Technology Evaluation and User Testing with Persons Aging with Long-Term Mobility Disabilities

Xian Wu, Tracy L. Mitzner, Rebecca C. Thomas, Emma C. Drobina, Wendy A. Rogers, Jenay M. Beer

Research output: Contribution to journalConference articlepeer-review

Abstract

Persons aging with mobility disabilities are at risk of social isolation, which is associated with negative health outcomes. Tele-technology is well-suited for supporting social connectedness by facilitating communication using two-way audio/video. However, the software and hardware requirements of tele-technology for this population are not well understood. The goal of this research was to 1) assess the usability of teletechnologies for this population, and 2) identify design recommendations for improving their usability of tele-technology. We conducted two studies: a heuristic evaluation to compare tele-technology design to usability standards, and a usability study with persons aging with long-term mobility disabilities. The following usability issues emerged: hardware limitations related to the size of technology and height adjustability; interface issues, such as system navigation; and network and privacy concerns. We conclude that there is a need for design improvement and design recommendations were proposed.
Original languageEnglish (US)
Pages (from-to)1-5
JournalProceedings of the Human Factors and Ergonomics Society Annual Meeting
Volume65
Issue number1
DOIs
StatePublished - Sep 2021

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