Expertise matters at work in part because it has implications for functional outcomes (e.g., having the knowledge needed to get the work done), but also because it has implications for the meaning and legitimacy of work. Expertise confers power. Building on previous work that has compartmentalized expertise differences according to discrete knowledge areas or knowledge typologies, we enumerate a taxonomy of expertise forms: technical, arcane, relational, and embodied. This taxonomy illuminates how the practice of expertise involves knowledge about the technical properties of work; the policies, standards, and laws that govern it; the people involved; and a material sense of the spaces in which work takes place. We argue that experts must negotiate the multiplicity of their expertise in their interaction with different audiences and that these forms of expertise involve differing standards of legitimate performance, differing encumbrance on the work of others, and differing sources of authority.
|Title of host publication
|Expertise, Communication, and Organizing
|Jeffrey W. Treem, Paul M. Leonardi
|Oxford University Press
|Published - Jun 2016