Tacit knowledge sharing among library colleagues: a pilot study

Research output: Contribution to journalArticle

Abstract

Purpose: This study aims to explore the nature of tacit knowledge (TK) sharing among library colleagues, with a focus on the characteristics of TK and contextual factors such as organizational culture or the mentor/mentee relationship. Design/methodology/approach: Using a critical incident approach, participants self-selected based on pre-established criteria to report knowledge sharing incidents between colleagues at either an in-person or virtual reference desk. Subsequent semi-structured interviews were transcribed from recordings and coded for thematic elements. Findings: Three thematic areas emerged. First are the influence of organizational culture and the importance of trust on knowledge sharing behavior. Second, the value of teamwork and the significance of mentor/mentee roles surface as significant drivers of TK exchange. Last but not least is a better understanding of the nature of TK, as it relates to types of knowledge and characterizations of experience and expertise. Research limitations/implications: The relatively small sample size nevertheless revealed some important findings that contribute to the understanding of the role of TK sharing in libraries. Originality/value: The value of knowledge sharing in libraries is not well understood. This study demonstrates the value on several levels, including the influence of culture and trust, and the power of mentoring to harness TK held by experts. The proposed Tacit Knowledge Alignment Framework contributes to the understanding of the nature of TK in libraries. These findings begin to fill a research gap by furthering our understanding of TK and informing future retention efforts that are lacking in many libraries.

Original languageEnglish (US)
Pages (from-to)382-397
Number of pages16
JournalReference Services Review
Volume45
Issue number3
DOIs
StatePublished - Jan 1 2017

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knowledge
organizational culture
Values
incident
teamwork
mentoring
recording
expertise
driver
expert
human being
methodology
interview
experience

Keywords

  • Colleague
  • Knowledge management
  • Knowledge sharing
  • Librarians
  • Libraries
  • Tacit knowledge

ASJC Scopus subject areas

  • Library and Information Sciences

Cite this

Tacit knowledge sharing among library colleagues : a pilot study. / Burnette, Margaret.

In: Reference Services Review, Vol. 45, No. 3, 01.01.2017, p. 382-397.

Research output: Contribution to journalArticle

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