Sustaining multilinguality: case studies of two multilingual digital libraries

Purpose: This study aims to understand the technical and operational challenges encountered by multilingual digital libraries and their strategies to solve problems in sustaining multilinguality services for digital libraries. Design/methodology/approach: Using the multiple-case method, this study investigated two digital libraries that have sustained multilinguality for over a decade: the World Digital Library and the Digital Library of the Caribbean. Findings: This study identified eight factors that contributed to the success of the two multilingual digital libraries and eight technical and operational challenges they have faced. A framework for digital libraries to sustain multilinguality is proposed. This framework illustrates the challenges and strategies to address the challenges in 11 aspects: creation, leadership, collaboration, content, metadata, translation, funding, technology, preservation, staffing and copyright. Research limitations/implications: This study focused on two multilingual digital libraries administered in the USA, though they do not fully represent multilingual digital libraries in the USA. Therefore, the findings from the study may not apply to multilingual digital libraries the USA or other countries. As on-site interviews of both digital libraries were conducted at the beginning of 2019, the timeframe of this study is up to that date. Practical implications: With more users worldwide seeking information online, more digital libraries will be providing multilingual services. This study provides guidelines to digital library developers and archivists for building and sustaining their digital libraries or archives. The experience and lessons learned from these two digital libraries may also help to better understand challenges and use effective strategies in building and sustaining multilinguality. Social implications: The users and communities of digital libraries will be able to learn the benefits and challenges as related to building and sustaining digital library services. These services always need support to better serve their users and communities. Originality/value: As the first multiple-case research that investigates in-depth challenges and approaches of digital libraries in sustaining multilinguality, this study presents a general picture of how the two digital libraries have succeeded in sustaining multilinguality. Theoretically, the study enriches the literature by providing a more comprehensive sustainability framework for multilinguality. This framework specifies possible aspects to consider for gaining sustainability of multilingual digital libraries and offers useful guidelines and insights for the digital library community to build multilingual services.