Supporting trust in home healthcare providers: insights into the care recipients’ perspective

Successful care in home health for older adults is heavily dependent on the relationships between care recipients and care providers. A key component of that relationship is trust. To investigate trust in this context, we explored what older care recipients perceive as supporting trust in home care providers. Participants discussed three main categories that support trust in a care provider: professional skills (e.g., safety), personal traits (e.g., honesty), and communication (e.g., content). Insights from the care recipients’ perspective are utilized to provide training recommendations for developing trust. For example, care providers should complete tasks in the care recipients’ preferred manner.