TY - JOUR
T1 - Specialized Reference Services at Illinois: Reference Transactional Analysis and Its Implications for Service Providers and Administrators
AU - Lenkart, Joe
AU - Yu, Jen-chien
N1 - Publisher Copyright:
© 2017 American Library Association. All rights reserved.
PY - 2017/6/1
Y1 - 2017/6/1
N2 - As reference service environments continue to evolve, service providers and administrators are encountering numerous challenges and opportunities. This article examines the specialized reference services at the University of Illinois. Using reference transactional data from two academic years (69,630 transactions), this study focuses on five specialized service points and two general service points. Moreover, this study analyzed READ Scale scores, duration of the transaction, question type, and subject area covered during these transactions.
AB - As reference service environments continue to evolve, service providers and administrators are encountering numerous challenges and opportunities. This article examines the specialized reference services at the University of Illinois. Using reference transactional data from two academic years (69,630 transactions), this study focuses on five specialized service points and two general service points. Moreover, this study analyzed READ Scale scores, duration of the transaction, question type, and subject area covered during these transactions.
UR - http://www.scopus.com/inward/record.url?scp=85057039388&partnerID=8YFLogxK
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U2 - 10.5860/rusq.56.4.268
DO - 10.5860/rusq.56.4.268
M3 - Article
AN - SCOPUS:85057039388
SN - 1094-9054
VL - 56
SP - 268
EP - 276
JO - Reference and User Services Quarterly
JF - Reference and User Services Quarterly
IS - 4
ER -