TY - JOUR
T1 - Sociotechnical system design to support disaster intervention development teams
AU - Hale-Lopez, Kaitlyn L.
AU - Goldstein, Molly H.
AU - Wooldridge, Abigail R.
N1 - We would like to thank the University of Illinois System for providing the funding for this research and our study participants, as our research would not be possible without them. We thank the original caretakers of the land where we performed this study. The University of Illinois at Urbana-Champaign occupies the lands of the Peoria, Kaskaskia, Piankashaw, Wea, Miami, Mascoutin, Odawa, Sauk, Mesquaki, Kickapoo, Potawatomi, Ojibwe, and Chickasaw Nations.
PY - 2023/4
Y1 - 2023/4
N2 - Teams are critical in developing effective responses to various disasters and crises. This study defines a new type of response team: a disaster intervention development team, charged with rapidly developing emergent and innovative interventions to aid disaster response. In this case study, we analyzed the SHIELD Enterprise, a disaster intervention development team that developed and deployed a diagnostic testing system for community surveillance and diagnosis to respond to the COVID-19 infectious disease outbreak. We conducted interviews with 27 team members to identify the work system barriers and facilitators they experienced and to analyze the influence on team performance to inform sociotechnical system design for future teams. We identified 215 barriers and 238 facilitators, which we inductively categorized into eight overarching groups, i.e., categories, that included ambiguity, team processes, technology, design and project requirements, knowledge and expertise, organization, task work and environment. Our findings led to eight sociotechnical system design principles to support future disaster intervention development teams.
AB - Teams are critical in developing effective responses to various disasters and crises. This study defines a new type of response team: a disaster intervention development team, charged with rapidly developing emergent and innovative interventions to aid disaster response. In this case study, we analyzed the SHIELD Enterprise, a disaster intervention development team that developed and deployed a diagnostic testing system for community surveillance and diagnosis to respond to the COVID-19 infectious disease outbreak. We conducted interviews with 27 team members to identify the work system barriers and facilitators they experienced and to analyze the influence on team performance to inform sociotechnical system design for future teams. We identified 215 barriers and 238 facilitators, which we inductively categorized into eight overarching groups, i.e., categories, that included ambiguity, team processes, technology, design and project requirements, knowledge and expertise, organization, task work and environment. Our findings led to eight sociotechnical system design principles to support future disaster intervention development teams.
KW - COVID-19 pandemic
KW - Disaster response
KW - Macroergonomics
KW - Work system analysis
UR - http://www.scopus.com/inward/record.url?scp=85147044840&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85147044840&partnerID=8YFLogxK
U2 - 10.1016/j.apergo.2022.103948
DO - 10.1016/j.apergo.2022.103948
M3 - Article
C2 - 36621184
AN - SCOPUS:85147044840
SN - 0003-6870
VL - 108
JO - Applied Ergonomics
JF - Applied Ergonomics
M1 - 103948
ER -