Situated evaluation for cooperative systems

Michael Bernard Twidale, David Randall, Richard Bentley

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This paper discusses an evaluation of the MEAD prototype, a multi-user interface generator tool particularly for use in the context of Air Traf%c Control (ATC). The procedures we adopted took the form of opportunistic and informal evaluation sessions with small user groups, including Air Traffic Controllers (ATCOS). We argue that informal procedures are a powerful and cost effective method for dealing with specific evaluation issues in the context of CSCW but that wider issues are more problematic. Most notably, identifying the "validity" or otherwise of CSCW systems requires that the context of use be taken seriously, necessitating a fundamental re-appraisal of the concept of evaluation.

Original languageEnglish (US)
Title of host publicationProceedings of the 1994 ACM Conference on Computer Supported Cooperative Work, CSCW 1994
PublisherAssociation for Computing Machinery
Pages441-452
Number of pages12
ISBN (Electronic)0897916891, 9780897916899
DOIs
StatePublished - Oct 22 1994
Externally publishedYes
Event1994 ACM Conference on Computer Supported Cooperative Work, CSCW 1994 - Chapel Hill, United States
Duration: Oct 22 1994Oct 26 1994

Publication series

NameProceedings of the 1994 ACM Conference on Computer Supported Cooperative Work, CSCW 1994

Other

Other1994 ACM Conference on Computer Supported Cooperative Work, CSCW 1994
Country/TerritoryUnited States
CityChapel Hill
Period10/22/9410/26/94

Keywords

  • Air trafilc control
  • Ethnographic observation
  • Evaluation
  • Multi-user interface design
  • Rapid prototyping

ASJC Scopus subject areas

  • Computer Networks and Communications

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