Should I call now? Understanding what context is considered when deciding whether to initiate remote communication via mobile devices

Edward S. De Guzman, Moushumi Sharmin, Brian P. Bailey

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Requests for communication via mobile devices can be disruptive to the current task or social situation. To reduce the frequency of disruptive requests, one promising approach is to provide callers with cues of a receiver's context through an awareness display, allowing informed decisions of when to call. Existing displays typically provide cues based on what can be readily sensed, which may not match what is needed during the call decision process. In this paper, we report results of a four week diary study of mobile phone usage, where users recorded what context information they considered when making a call, and what information they wished others had considered when receiving a call. Our results were distilled into lessons that can be used to improve the design of awareness displays for mobile devices, e.g., show frequency of a receiver's recent communication and distance from a receiver to her phone. We discuss technologies that can enable cues indicated in these lessons to be realized within awareness displays, as well as discuss limitations of such displays and issues of privacy.

Original languageEnglish (US)
Title of host publicationProceedings - Graphics Interface 2007
PublisherCanadian Information Processing Society
Pages143-150
Number of pages8
ISBN (Print)1568813376, 9781568813370
DOIs
StatePublished - Jan 1 2007
EventGraphics Interface 2007 - Montreal, QC, Canada
Duration: May 28 2007May 30 2007

Publication series

NameProceedings - Graphics Interface
ISSN (Print)0713-5424

Other

OtherGraphics Interface 2007
CountryCanada
CityMontreal, QC
Period5/28/075/30/07

Keywords

  • Awareness
  • Diary study
  • Interruption
  • Mobile devices

ASJC Scopus subject areas

  • Computer Graphics and Computer-Aided Design

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  • Cite this

    De Guzman, E. S., Sharmin, M., & Bailey, B. P. (2007). Should I call now? Understanding what context is considered when deciding whether to initiate remote communication via mobile devices. In Proceedings - Graphics Interface 2007 (pp. 143-150). (Proceedings - Graphics Interface). Canadian Information Processing Society. https://doi.org/10.1145/1268517.1268542