TY - GEN
T1 - Role of Telehealth Adoption in Shaping Perceived Quality of Care
T2 - 42nd International Conference on Information Systems: Building Sustainability and Resilience with IS: A Call for Action, ICIS 2021 TREOs
AU - Lin, Yu Wei
AU - Chang, Hsin Lu
AU - Ivanov, Anton
AU - Shaw, Michael J.
N1 - Publisher Copyright:
© 2021 42nd International Conference on Information Systems, ICIS 2021 TREOs: "Building Sustainability and Resilience with IS: A Call for Action". All Rights Reserved.
PY - 2021
Y1 - 2021
N2 - Drawing upon computer-mediated theory and hyperpersonal model, this study investigates the interplay of relationships underlying the adoption of telehealth, patient-perceived quality, and specialty risk categories driven by COVID-19. We identify the mechanism of the positive influence of telehealth adoption that different strategies of telehealth adoption (i.e., doctors who adopt telehealth and only accept video visits, doctors who adopt telehealth and accept both video visits and in-person visits, and doctors who do not adopt telehealth) is the driving force for the improvement of patient's perception quality. Further, our empirical results show that the connection between the degree of doctors’ telehealth adoption and patients' perceived healthcare quality is operating through the pandemic phases. Finally, our results suggest that the adoption of telehealth is more beneficial for a doctor with high-risk specialties than in low-risk specialties during the emergence phase of the pandemic outbreak.
AB - Drawing upon computer-mediated theory and hyperpersonal model, this study investigates the interplay of relationships underlying the adoption of telehealth, patient-perceived quality, and specialty risk categories driven by COVID-19. We identify the mechanism of the positive influence of telehealth adoption that different strategies of telehealth adoption (i.e., doctors who adopt telehealth and only accept video visits, doctors who adopt telehealth and accept both video visits and in-person visits, and doctors who do not adopt telehealth) is the driving force for the improvement of patient's perception quality. Further, our empirical results show that the connection between the degree of doctors’ telehealth adoption and patients' perceived healthcare quality is operating through the pandemic phases. Finally, our results suggest that the adoption of telehealth is more beneficial for a doctor with high-risk specialties than in low-risk specialties during the emergence phase of the pandemic outbreak.
KW - COVID-19
KW - Healthcare Decision Support
KW - Perceived Quality
KW - Telehealth
UR - http://www.scopus.com/inward/record.url?scp=85152134623&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85152134623&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85152134623
T3 - 42nd International Conference on Information Systems, ICIS 2021 TREOs: "Building Sustainability and Resilience with IS: A Call for Action"
BT - 42nd International Conference on Information Systems, ICIS 2021 TREOs
PB - Association for Information Systems
Y2 - 12 December 2021 through 15 December 2021
ER -