Promoting Employees’ Mental Health in the Post-COVID New Normal: Using a Peer Support Model

Lee Za Ong, Chung-yi Chiu, Ngonidzashe Mpofu

Research output: Chapter in Book/Report/Conference proceedingChapter


It is evident that stress and mental health conditions can negatively affect employees’ job performance and productivity, work engagement, communication, physical capability, and daily functioning. Employer organizations have implemented several innovative methods to improve in-person and virtual workplace mental health promotion programs. In 2019, the US Centers for Disease Control and Prevention published a guideline on Mental Health in the Workplace. However, there is limited research on using a peer support model in organizations as an alternative and complementary approach to promote employee psychological well-being. The history and principles of a peer support model will be introduced and implied as an effective resource to employees. An overview of the evidence-based practice in a peer support program in mental health promotion will be provided. Finally, ethical principles, legal issues, and best practices of the peer support program will be presented, especially in a virtual format and in a social media platform.
Original languageEnglish (US)
Title of host publicationManaging Human Resources
Subtitle of host publicationThe New Normal
EditorsIngrid L. Potgieter, Nadia Ferreira
ISBN (Electronic)9783031098031
ISBN (Print)9783031098024
StatePublished - Sep 2 2022


  • Peer support
  • Mental health
  • Well-being


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