Abstract
This study examines telephone anxiety, a form of communication apprehension associated with making and taking a phone call. We theorize that the use of digital communication technologies can influence how anxious one feels about speaking on the phone. Supporting our theorization, we found a positive correlation between using digital technologies and telephone anxiety. Also, such a correlation was greater among non-native English speakers, indicating that the effect of using digital communications could be greater among people with a language barrier. Lastly, findings demonstrated that telephone anxiety might lead to preferring other forms of communication over a phone conversation.
Original language | English (US) |
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Pages (from-to) | 156-168 |
Number of pages | 13 |
Journal | Communication Research Reports |
Volume | 40 |
Issue number | 3 |
DOIs | |
State | Published - 2023 |
Keywords
- Telephone anxiety
- digital technologies
- language barrier
- millennials
- phone conversation
ASJC Scopus subject areas
- Communication