Personal influences on dynamic trust formation in human-agent interaction

Hsiao Ying Huang, Masooda Bashir

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The development of automated technologies in our daily life has transformed the role of human operators from a controller to a teammate who shares control with automated agents. However, this 'teammate' relationship between humans and automation raises an important but challenging research question regarding the formation of human-agent trust. Considering that the formation of human-agent trust is a dynamic and sophisticated process involving human factors, this study conducted a two-phase online experiment to examine personal influences on users' trust propensity and their trust formation in human-agent interactions. Our findings revealed distinctive personal influences on dispositional trust and the formation of human-agent trust at different stages. We found that users who exhibit higher trust propensities in humans also develop higher trust toward automated agents in initial stages. This study, as the first of its kind, not only fills the gap of knowledge about personal influences on human-agent trust, but also offers opportunities to enhance the future design of automated agent systems.

Original languageEnglish (US)
Title of host publicationHAI 2017 - Proceedings of the 5th International Conference on Human Agent Interaction
PublisherAssociation for Computing Machinery, Inc
Pages233-243
Number of pages11
ISBN (Electronic)9781450351133
DOIs
StatePublished - Oct 17 2017
Event5th International Conference on Human Agent Interaction, HAI 2017 - Bielefeld, Germany
Duration: Oct 17 2017Oct 20 2017

Publication series

NameHAI 2017 - Proceedings of the 5th International Conference on Human Agent Interaction

Other

Other5th International Conference on Human Agent Interaction, HAI 2017
CountryGermany
CityBielefeld
Period10/17/1710/20/17

Keywords

  • Decision-aids automation
  • Human-agent collaboration
  • Psychological factors
  • User interaction design

ASJC Scopus subject areas

  • Human-Computer Interaction

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