@inproceedings{6611c8cb6378417aa7ac31120ef27552,
title = "Perceived Helpfulness of Phatic Expressions in Online Help-Giving Interactions",
abstract = "In this survey study, we assessed how students rated the helpfulness of replies to online requests for help with and without phatic expressions, or comments serving a purely social purpose. We found that students perceived help-giving replies with neutral and self-oriented phatic comments to be less helpful than those discussing course content alone. In contrast, students perceived help-giving replies with greetings, salutations, and other-oriented comments to be equally helpful to those discussing course content alone.",
author = "Amos Jeng and Nigel Bosch and Michelle Perry",
year = "2023",
doi = "10.22318/icls2023.314349",
language = "English (US)",
series = "Computer-Supported Collaborative Learning Conference, CSCL",
publisher = "International Society of the Learning Sciences (ISLS)",
pages = "1779--1780",
editor = "Paulo Blikstein and \{Van Aalst\}, Jan and Rita Kizito and Karen Brennan",
booktitle = "ISLS Annual Meeting 2023",
note = "17th International Conference of the Learning Sciences, ICLS 2023 ; Conference date: 10-06-2023 Through 15-06-2023",
}