TY - GEN
T1 - Perceived Helpfulness of Phatic Expressions in Online Help-Giving Interactions
AU - Jeng, Amos
AU - Bosch, Nigel
AU - Perry, Michelle
N1 - Publisher Copyright:
© ISLS.
PY - 2023
Y1 - 2023
N2 - In this survey study, we assessed how students rated the helpfulness of replies to online requests for help with and without phatic expressions, or comments serving a purely social purpose. We found that students perceived help-giving replies with neutral and self-oriented phatic comments to be less helpful than those discussing course content alone. In contrast, students perceived help-giving replies with greetings, salutations, and other-oriented comments to be equally helpful to those discussing course content alone.
AB - In this survey study, we assessed how students rated the helpfulness of replies to online requests for help with and without phatic expressions, or comments serving a purely social purpose. We found that students perceived help-giving replies with neutral and self-oriented phatic comments to be less helpful than those discussing course content alone. In contrast, students perceived help-giving replies with greetings, salutations, and other-oriented comments to be equally helpful to those discussing course content alone.
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UR - http://www.scopus.com/inward/citedby.url?scp=105005948965&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:105005948965
T3 - Computer-Supported Collaborative Learning Conference, CSCL
SP - 1779
EP - 1780
BT - ISLS Annual Meeting 2023
A2 - Blikstein, Paulo
A2 - Van Aalst, Jan
A2 - Kizito, Rita
A2 - Brennan, Karen
PB - International Society of the Learning Sciences (ISLS)
T2 - 17th International Conference of the Learning Sciences, ICLS 2023
Y2 - 10 June 2023 through 15 June 2023
ER -