Abstract
In this survey study, we assessed how students rated the helpfulness of replies to online requests for help with and without phatic expressions, or comments serving a purely social purpose. We found that students perceived help-giving replies with neutral and self-oriented phatic comments to be less helpful than those discussing course content alone. In contrast, students perceived help-giving replies with greetings, salutations, and other-oriented comments to be equally helpful to those discussing course content alone.
| Original language | English (US) |
|---|---|
| Title of host publication | Proceedings of the 17th International Conference of the Learning Sciences - ICLS 2023 |
| Publisher | International Society of the Learning Sciences (ISLS) |
| Pages | 1779-1780 |
| DOIs | |
| State | Published - Oct 2023 |
| Event | 17th International Conference of the Learning Sciences - Montreal, Canada Duration: Jun 10 2023 → Jun 15 2023 |
Conference
| Conference | 17th International Conference of the Learning Sciences |
|---|---|
| Abbreviated title | ICLS 2023 |
| Country/Territory | Canada |
| City | Montreal |
| Period | 6/10/23 → 6/15/23 |