In today's healthcare environment, it is important to understand the dimensions along which healthcare consumers from their judgments about quality of care. This study was conducted to examine patient perceptions and observations about the coordination of care in a hospital setting and to identify the effect of patients' perspectives on satisfaction. The results suggest that even as lay observers, patients are interactors during their hospital experiences and their perceptions about care coordination are affected by communication patterns among healthcare professionals.
|Original language||English (US)|
|Number of pages||6|
|Journal||Journal for healthcare quality : official publication of the National Association for Healthcare Quality|
|State||Published - 1999|
ASJC Scopus subject areas
- Health Policy
- Public Health, Environmental and Occupational Health