@inproceedings{4e3ae94c2f244be69b24817996c4a3ea,
title = "Participatory usability: Supporting proactive users",
abstract = "After software has been released the opportunities for users to influence development can often be limited. In this paper we review the research on post-deployment usability and make explicit its connections to open source software development. We describe issues involved in the design of end-user reporting tools with reference to the Safari web browser and a digital library prototype.",
keywords = "critical incident reporting, open source, usability",
author = "Nichols, {David M.} and Dana McKay and Twidale, {Michael B.}",
year = "2003",
doi = "10.1145/2331829.2331841",
language = "English (US)",
isbn = "047309553X",
series = "Proceedings of CHINZ 2003: The 4th Annual Conference of the ACM Special Interest Group on Computer-Human Interaction New Zealand Chapter",
pages = "63--68",
booktitle = "Proceedings of CHINZ 2003",
note = "4th Annual Conference of the ACM Special Interest Group on Computer-Human Interaction New Zealand Chapter, CHINZ 2003 ; Conference date: 03-07-2003 Through 04-07-2003",
}