Original language | English (US) |
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Title of host publication | Reference and Information Services: An Introduction, 3rd Edition |
Editors | Richard E Bopp, Linda Smith |
Publisher | Libraries Unlimited |
Pages | 265-278 |
State | Published - 2001 |
Organizing, Delivering, and Managing Reference Services
Josephine Z Kibbee
Research output: Chapter in Book/Report/Conference proceeding › Chapter