Negotiation and the coordination of information and activity in distributed software problem management

Robert J. Sandusky, Les Gasser

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Publicly accessible bug report repositories maintained by free / open source development communities provide vast stores of data about distributed software problem management (SWPM). Qualitative analysis of individual bug reports, texts that record community responses to reported software problems, shows how this distributed community uses its SWPM process to manage software quality. We focus on the role of one basic social process, negotiation, in SWPM. We report on the varieties and frequencies of negotiation practices and demonstrate how instances of negotiation in different contexts affect the organization of information, the allocation of community resources, and the disposition of software problems.

Original languageEnglish (US)
Title of host publicationGROUP'05 - Proceedings of the 2005 International ACM SIGGROUP Conference on Supporting Group Work
Pages187-196
Number of pages10
DOIs
StatePublished - Dec 1 2005
Event2005 International ACM SIGGROUP Conference on Supporting Group Work, GROUP'05 - Sanibel Island, FL, United States
Duration: Nov 6 2005Nov 9 2005

Publication series

NameProceedings of the International ACM SIGGROUP Conference on Supporting Group Work

Other

Other2005 International ACM SIGGROUP Conference on Supporting Group Work, GROUP'05
CountryUnited States
CitySanibel Island, FL
Period11/6/0511/9/05

Keywords

  • Coordination mechanisms
  • Coordination theory
  • Distributed collective practices
  • Negotiation
  • Software problem management

ASJC Scopus subject areas

  • Computer Science(all)

Cite this

Sandusky, R. J., & Gasser, L. (2005). Negotiation and the coordination of information and activity in distributed software problem management. In GROUP'05 - Proceedings of the 2005 International ACM SIGGROUP Conference on Supporting Group Work (pp. 187-196). (Proceedings of the International ACM SIGGROUP Conference on Supporting Group Work). https://doi.org/10.1145/1099203.1099238