MultiWOZ 2.1: A consolidated multi-domain dialogue dataset with state corrections and state tracking baselines

Mihail Eric, Rahul Goel, Shachi Paul, Adarsh Kumar, Abhishek Sethi, Anuj Kumar Goyal, Peter Ku, Sanchit Agarwal, Shuyang Gao, Dilek Hakkani-Tür

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

MultiWOZ 2.0 (Budzianowski et al., 2018) is a recently released multi-domain dialogue dataset spanning 7 distinct domains and containing over 10,000 dialogues. Though immensely useful and one of the largest resources of its kind to-date, MultiWOZ 2.0 has a few shortcomings. Firstly, there is substantial noise in the dialogue state annotations and dialogue utterances which negatively impact the performance of state-tracking models. Secondly, follow-up work (Lee et al., 2019) has augmented the original dataset with user dialogue acts. This leads to multiple co-existent versions of the same dataset with minor modifications. In this work we tackle the aforementioned issues by introducing MultiWOZ 2.1. To fix the noisy state annotations, we use crowdsourced workers to re-annotate state and utterances based on the original utterances in the dataset. This correction process results in changes to over 32% of state annotations across 40% of the dialogue turns. In addition, we fix 146 dialogue utterances by canonicalizing slot values in the utterances to the values in the dataset ontology. To address the second problem, we combined the contributions of the follow-up works into MultiWOZ 2.1. Hence, our dataset also includes user dialogue acts as well as multiple slot descriptions per dialogue state slot. We then benchmark a number of state-of-the-art dialogue state tracking models on the MultiWOZ 2.1 dataset and show the joint state tracking performance on the corrected state annotations. We are publicly releasing MultiWOZ 2.1 to the community, hoping that this dataset resource will allow for more effective models across various dialogue subproblems to be built in the future.

Original languageEnglish (US)
Title of host publicationLREC 2020 - 12th International Conference on Language Resources and Evaluation, Conference Proceedings
EditorsNicoletta Calzolari, Frederic Bechet, Philippe Blache, Khalid Choukri, Christopher Cieri, Thierry Declerck, Sara Goggi, Hitoshi Isahara, Bente Maegaard, Joseph Mariani, Helene Mazo, Asuncion Moreno, Jan Odijk, Stelios Piperidis
PublisherEuropean Language Resources Association (ELRA)
Pages422-428
Number of pages7
ISBN (Electronic)9791095546344
StatePublished - 2020
Externally publishedYes
Event12th International Conference on Language Resources and Evaluation, LREC 2020 - Marseille, France
Duration: May 11 2020May 16 2020

Publication series

NameLREC 2020 - 12th International Conference on Language Resources and Evaluation, Conference Proceedings

Conference

Conference12th International Conference on Language Resources and Evaluation, LREC 2020
Country/TerritoryFrance
CityMarseille
Period5/11/205/16/20

Keywords

  • Conversational
  • Dialogue
  • Dialogue act
  • End-to-end
  • Multi-domain
  • State tracking

ASJC Scopus subject areas

  • Language and Linguistics
  • Education
  • Library and Information Sciences
  • Linguistics and Language

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