Mobile remote presence robots for medical consultation and social connectedness

Christopher Lueg, Valérie Jungo

Research output: Chapter in Book/Report/Conference proceedingChapter


We demonstrate that Mobile Remote Presence systems (MRP) aka telepresence robots can be successfully used in certain types of medical consultation such as consultation from a distance with residents of nursing homes. We argue that MRP afforded media richness also allows for supporting social connectedness during medically recommended isolation regimes similar to the ones that are implemented in residential care homes around the world during the SARS-CoVID- 2 pandemic. Specifically, our research found that MRP are perceived as a more natural medium compared to typical telephones or videoconferencing via computers or tablets. MRP allow conversations to become more dynamic and engaging since remote participants are able to adjust their remote position and perspective during a conversation. Participants in our experiments reported they would be willing to engage even in difficult or emotional topics when using MRP however there are also certain types of situations that would still ask for face-to-face conversations.

Original languageEnglish (US)
Title of host publicationPublic Health and Informatics
Subtitle of host publicationProceedings of MIE 2021
PublisherIOS Press
Number of pages5
ISBN (Electronic)9781643681856
ISBN (Print)9781643681849
StatePublished - Jul 1 2021
Externally publishedYes


  • Human computer interaction
  • Medical consultation
  • Remote presence

ASJC Scopus subject areas

  • General Medicine


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