Misbehaving customers: Understanding and managing customer injustice in service organizations

Danielle D. van Jaarsveld, Simon Lloyd D. Restubog, David D. Walker, Rajiv K. Amarnani

Research output: Contribution to journalArticlepeer-review

Original languageEnglish (US)
Pages (from-to)273-280
Number of pages8
JournalOrganizational Dynamics
Issue number4
StatePublished - Oct 1 2015
Externally publishedYes

ASJC Scopus subject areas

  • Applied Psychology
  • Sociology and Political Science
  • Organizational Behavior and Human Resource Management

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