@article{7d5fab8325c24158ae1832bc8b80dcb2,
title = "Misbehaving customers: Understanding and managing customer injustice in service organizations",
author = "{van Jaarsveld}, {Danielle D.} and Restubog, {Simon Lloyd D.} and Walker, {David D.} and Amarnani, {Rajiv K.}",
year = "2015",
month = oct,
day = "1",
doi = "10.1016/j.orgdyn.2015.09.004",
language = "English (US)",
volume = "44",
pages = "273--280",
journal = "Organizational Dynamics",
issn = "0090-2616",
publisher = "Elsevier B.V.",
number = "4",
}