Misbehaving customers: Understanding and managing customer injustice in service organizations

Danielle D. van Jaarsveld, Simon Lloyd D. Restubog, David D. Walker, Rajiv K. Amarnani

Research output: Contribution to journalArticle

Original languageEnglish (US)
Pages (from-to)273-280
Number of pages8
JournalOrganizational Dynamics
Volume44
Issue number4
DOIs
StatePublished - Oct 1 2015
Externally publishedYes

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customer
Service organization

ASJC Scopus subject areas

  • Applied Psychology
  • Sociology and Political Science
  • Organizational Behavior and Human Resource Management

Cite this

Misbehaving customers : Understanding and managing customer injustice in service organizations. / van Jaarsveld, Danielle D.; Restubog, Simon Lloyd D.; Walker, David D.; Amarnani, Rajiv K.

In: Organizational Dynamics, Vol. 44, No. 4, 01.10.2015, p. 273-280.

Research output: Contribution to journalArticle

van Jaarsveld, Danielle D. ; Restubog, Simon Lloyd D. ; Walker, David D. ; Amarnani, Rajiv K. / Misbehaving customers : Understanding and managing customer injustice in service organizations. In: Organizational Dynamics. 2015 ; Vol. 44, No. 4. pp. 273-280.
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