Mining knowledge sharing processes in online discussion forums

G. Alan Wang, Harry Jiannan Wang, Jiexun Li, Weiguo Fan

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Online discussion forums have become a popular knowledge source for sharing information or solving problems. This study is an attempt to apply business process modeling and mining techniques to analyzing online knowledge sharing activities. Traditional process mining techniques have little consideration on social interactions, which are rich in online forums. We propose to complement traditional process mining with analyses on social interactions among discussion participants. Our experiments show that business process modeling and mining techniques can be used to model online knowledge sharing processes and identify patterns related to effective knowledge sharing. In addition, analyses on social interactions provide insights that verify and supplement the process mining results.

Original languageEnglish (US)
Title of host publicationProceedings of the 47th Annual Hawaii International Conference on System Sciences, HICSS 2014
PublisherIEEE Computer Society
Pages3898-3907
Number of pages10
ISBN (Print)9781479925049
DOIs
StatePublished - Jan 1 2014
Externally publishedYes
Event47th Hawaii International Conference on System Sciences, HICSS 2014 - Waikoloa, HI, United States
Duration: Jan 6 2014Jan 9 2014

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
ISSN (Print)1530-1605

Other

Other47th Hawaii International Conference on System Sciences, HICSS 2014
CountryUnited States
CityWaikoloa, HI
Period1/6/141/9/14

ASJC Scopus subject areas

  • Engineering(all)

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