Measuring impact: Student and instructor experience using an online queue

David Mussulman, Karin Jensen, Jennifer R. Amos, Lawrence Angrave, Karle Flanagan, Wade Fagen-Ulmschneider, Natalia Ozymko, Rittika Adhikari, Jacqueline Osborn

Research output: Contribution to journalConference articlepeer-review


This paper presents an evaluation of an online queueing system ('the Queue) that has been used extensively at the University of Illinois at Urbana Champaign (UIUC) for several years. This work describes the benefits of the Queue to the users (students, instructors, and advisors) and the results of surveys given to students, educators, and advisors who used the Queue in diverse educational settings. Prior work identified that using technology, such as a mobile-friendly, web-based queue, has benefits to improving student/educator interactions. A survey was developed to collect student, instructor, and advisor feedback to understand best practices, challenges, and perceptions from using the Queue for office hours, active learning, and advising. The survey feedback suggested equity of staff attention and not overlooking student engagements, especially in large courses, as the biggest benefit of adopting the Queue.

Original languageEnglish (US)
Article number1005
JournalASEE Annual Conference and Exposition, Conference Proceedings
StatePublished - Jun 22 2020
Event2020 ASEE Virtual Annual Conference, ASEE 2020 - Virtual, Online
Duration: Jun 22 2020Jun 26 2020

ASJC Scopus subject areas

  • General Engineering


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