Measuring impact: Student and instructor experience using an online queue

This paper presents an evaluation of an online queueing system ('the Queue) that has been used extensively at the University of Illinois at Urbana Champaign (UIUC) for several years. This work describes the benefits of the Queue to the users (students, instructors, and advisors) and the results of surveys given to students, educators, and advisors who used the Queue in diverse educational settings. Prior work identified that using technology, such as a mobile-friendly, web-based queue, has benefits to improving student/educator interactions. A survey was developed to collect student, instructor, and advisor feedback to understand best practices, challenges, and perceptions from using the Queue for office hours, active learning, and advising. The survey feedback suggested equity of staff attention and not overlooking student engagements, especially in large courses, as the biggest benefit of adopting the Queue.