Managing online trolling: From deviant to social and political trolls

Madelyn R. Sanfilippo, Shengnan Yang, Pnina Fichman

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Trolling behaviors are extremely diverse, varying by context, tactics, motivations, and impact. Definitions, perceptions of, and reactions to online trolling behaviors vary. Since not all trolling is equal or deviant, managing these behaviors requires context sensitive strategies. This paper describes appropriate responses to various acts of trolling in context, based on perceptions of college students in North America. In addition to strategies for dealing with deviant trolling, this paper illustrates the complexity of dealing with socially and politically motivated trolling.

Original languageEnglish (US)
Title of host publicationProceedings of the 50th Annual Hawaii International Conference on System Sciences, HICSS 2017
EditorsTung X. Bui, Ralph Sprague
PublisherIEEE Computer Society
Pages1802-1811
Number of pages10
ISBN (Electronic)9780998133102
StatePublished - 2017
Externally publishedYes
Event50th Annual Hawaii International Conference on System Sciences, HICSS 2017 - Big Island, United States
Duration: Jan 3 2017Jan 7 2017

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
Volume2017-January
ISSN (Print)1530-1605

Conference

Conference50th Annual Hawaii International Conference on System Sciences, HICSS 2017
Country/TerritoryUnited States
CityBig Island
Period1/3/171/7/17

ASJC Scopus subject areas

  • General Engineering

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