MANAGING CLEANROOM PERSONNEL WITH A FEEDBACK-CENTERED EMPLOYEE-INVOLVEMENT PROGRAM.

Methods of controlling particulate contamination through effective management of cleanroom personnel are virtually unknown. This article discusses one such management technique - the feedback-centered employee-involvement program (FEP) - and describes some recent refinements to this approach. It is shown that FEP is designed for the peculiarities of the cleanroom manufacturing environment. It is a program in which operators are seen as a potentially of cleanroom managers in fighting microcontamination problems rather than as an unrelated or unsympathetic factor. By using participation, education-based training, and performance feedback enhanced by goal setting and feedback participation, FEP is an effective employee-involvement program that has the potential to improve yields.