Listening and Organizing

Research output: Chapter in Book/Report/Conference proceedingEntry for encyclopedia/dictionary


Listening may be conceptualized as skillful organizational practice and processes integral to organizational phenomena. Competent listening has been linked to organizational outcomes, and organizational communication interventions include efforts to make listening more effective (e.g., listening skill development, dialogue, appreciative inquiry). Listening may be evaluated by individual and interactional outcomes, and competent listening is skillful and situation appropriate. Listening may also be conceptualized as an organizational level as well as individual level construct.
Original languageEnglish (US)
Title of host publicationThe International Encyclopedia of Organizational Communication
EditorsCraig R. Scott, James R. Barker, Timothy Kuhn, Joann Keyton, Paaige K. Turner, Laurie K. Lewis
ISBN (Electronic)9781118955567
ISBN (Print)9781118955604
StatePublished - Mar 8 2017
Externally publishedYes


  • communication skills
  • organizational communication
  • listening
  • interpersonal communication
  • information processing and cognitions

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