Library Employee Views of Disability and Accessibility

J. J. Pionke

Research output: Contribution to journalArticlepeer-review


This study sought to explore library employee attitudes toward people with disabilities and accessibility. It also aimed to determine the training needs of current library employees. A survey with both quantitative and qualitative questions was developed and snowball sampling was used. Analysis of both types of data indicates that librarians across library types generally feel unprepared to work with patrons with disabilities. Based on the results, there are several recommendations for improvement within the profession, including creating a more robust training program focused on accessibility and disability, examining policies from local through national levels, and improving recruitment and retention of people with disabilities into the profession.
Original languageEnglish (US)
Pages (from-to)120-145
Number of pages26
JournalJournal of Library Administration
Issue number2
StatePublished - Feb 17 2020


  • Disability
  • accessibility
  • library employees
  • survey

ASJC Scopus subject areas

  • Public Administration
  • Library and Information Sciences


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