Leveraging Ergonomics and Human Factors (E/HF) for community impact: what have we learned about how to make a difference

Ergonomics and Human Factors (E/HF) practitioners are increasingly engaged in projects meant to centre underserved communities and reduce inequities. The subdiscipline of E/HF that has emerged to explore the application of E/HF in this way is called community ergonomics. In this qualitative-descriptive study, we reflect on the progress made in the field of community ergonomics since its original conceptualisation in 1994. We present six E/HF case studies carried out in North America, South America, and Africa in a variety of community contexts to highlight the challenges of conducting community-based work. From those case studies, we synthesise six lessons learned that can be used to guide future community ergonomics projects. Finally, we provide methodological and epistemological recommendations for doing ethical community-based work, calling for E/HF practitioners to consider how their own ideologies are shaping their interactions with the communities they aim to serve.