Lessons learned from the library: Building partnerships between campus and departmental IT support

Martin Wolske, Beth Larkee, Kathy Lyons, Kelly Bridgewater

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

How to do more with less has become a recurring theme in discussions amongst IT professionals, but this has been a theme for library professionals for many years. Libraries have worked to build consortiums allowing them to minimize duplication of services, thereby maximizing their utilization of resources while assuring a high quality of service for patrons. A review was undertaken of the University of Illinois Library system to consider how the lessons they have learned regarding resource sharing amongst campus and departmental libraries could be applied to University of Illinois IT support groups. This paper will provide an overview of the findings from this study. In addition, specific examples of how the University of Illinois campus-wide IT support group and departmental IT support groups are working together to optimize centralized and distributed services as a means for increasing the overall service levels while minimizing overall support costs.

Original languageEnglish (US)
Title of host publicationProceedings of the 34th Annual ACM SIGUCCS Fall 2006 Conference, SIGUCCS '06
Pages419-423
Number of pages5
DOIs
StatePublished - 2006
Event34th Annual ACM SIGUCCS Fall 2006 Conference, SIGUCCS '06 - Edmonton, AB, Canada
Duration: Nov 5 2006Nov 8 2006

Publication series

NameProceedings of the 34th Annual ACM SIGUCCS Fall 2006 Conference, SIGUCCS '06

Other

Other34th Annual ACM SIGUCCS Fall 2006 Conference, SIGUCCS '06
Country/TerritoryCanada
CityEdmonton, AB
Period11/5/0611/8/06

Keywords

  • Collaboration
  • Partnership

ASJC Scopus subject areas

  • Computational Theory and Mathematics
  • Computer Science Applications
  • Software

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